Frequently Asked Questions
 

If you have further questions not answered in the below, or need any clarification, then please get in touch with us on our phone number below, or alternatively you can email operations@penjet.com.au

What are the COVID-19 travel requirements?

Penjet complies with all State Government COVID-19 requirements for travel by air, and this includes customers in our terminals and on board our aircraft. Up to date details of requirements for travel on board aircraft in Western Australia can be found at the following link - https://www.wa.gov.au/government/covid-19-coronavirus - and we thank you for your assistance in helping us maintain our compliance.

Please be aware that some of our charter clients may have additional requirements such as preflight RAT testing - further information should be obtained from the clients/employers directly.

What time does check in close?

Check in for all Penjet flights closes 30 minutes before scheduled flight departure time.

 

Please be aware that failure to check in by this time may result in refusal of travel for that flight.

Where do I check in?

For Perth flight departures, check in is at the Perth Flight Centre, 155 Fauntleroy Ave, Perth Domestic Airport - this is on the same side of the airport as Terminal 3/4 and all General Aviation operators.

For Jandakot flight departures, check in is at our terminal at 5 Mustang Road, Jandakot Airport.

Can I confirm which flight I am on?

For Penjet charter flights, please contact your employer, contracting company or organisation chartering the aircraft to find out which flight you are booked on.


If you are present in the terminal with photo identification, Penjet staff will be able to confirm your flight details for you.

Please be aware that for safety and security reasons, we are not able to offer passenger flight information over the phone or to anyone without appropriate identification.

Can I use electronic devices on board the aircraft?

Passengers may operate handheld personal electronic devices such as eBooks, iPads and mobile phones during all phases of flight when the device is selected to flight mode. 

Passengers may operate larger personal electronic devices such as laptops during the cruise phase when the device is selected to flight mode.

 

Any personal electronic devices larger than an iPad must be stowed during take-off and landing. 

Electronic cigarettes are not permitted for use at any time in the aircraft cabin. 

 

Radio transmission using personal communication devices including walkie talkies, global positioning systems are prohibited at all stages of flight as it may interfere with the aircraft’s communication and navigation systems. 

How much baggage can I take?

Please be aware that weight restrictions apply on all smaller aircraft.

Penjet requires a baggage limit of 10kg (plus a small carry on bag or laptop) per passenger.

 

In the event that you are travelling with or have a requirement to carry additional baggage please contact your site contact to request your allowance be increased.

How do I charter an aircraft?

To request an aircraft charter, just get in touch with the Penjet team - we will get back to you as soon as possible.

What are check in identification requirements?

Please ensure that you have photo identification at check in, such as

  • a drivers licence

  • an employee ID card

  • valid passport

  • valid ID issued by a Government enterprise or department (i.e. Police or Defence

Passengers who cannot provide sufficient identification may be denied boarding.

Where can I park for my flight?

Day parking is available at both terminals for Penjet passengers.

For Perth overnight and long term parking, Perth Airport offers paid parking facilities very close to our terminal.

Alternatively, 'Park and Fly’ provides short and long term undercover vehicle parking - https://parkandflyperth.com.au/

Dangerous goods

Dangerous goods are items or substances that may endanger the safety of an aircraft, passengers or cargo on board.

Penjet will not carry, and passengers must not include in carry on or checked baggage or otherwise attempt to bring on board, goods or items which are prohibited by the applicable laws, regulations or orders of any state to be flown from, to or over; goods or items likely to endanger the aircraft or persons or property on board the aircraft, or items that may become dangerous or are dangerous, such as those specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air, or the International Air Transport Association (IATA) Dangerous Goods Regulations or the Our policies or regulations. Further information is available on request. 

 

If you have any doubt about what you may carry please request more information from us before you travel. 

Penjet reserves the right to determine what items are unsuitable for carriage because they are dangerous, unsafe or because of their weight, size, shape or character, or which are fragile or perishable. 

 

Penjet may do what whatever we consider appropriate in dealing with such goods which includes destroying, abandoning and/or retaining as evidence any such goods. Your attention is drawn to signage throughout departure terminals for more information.